Help & Support
Find answers to common questions or get in touch with our team
Call Us
+91 7060100272
Mon-Sat, 8am - 9pm
Email Us
care@healthofy.in
We reply within 24 hours
Business Hours
Mon - Sat
8:00 AM - 9:00 PM IST
Need More Help?
Create a support ticket for any issue — our team responds within 24 hours
Create Support Ticket
Submit a request for any issue — order problems, payment queries, account help, and more. Our team responds within 24 hours.
Frequently Asked Questions
Quick answers to common queries
Answer
Answer
Orders
We accept Credit/Debit Cards, UPI, Net Banking, Wallets (Paytm, PhonePe), and Cash on Delivery (COD) for eligible orders.
Add products to cart, proceed to checkout, enter coupon code in the coupon field, and click Apply. Discount will be reflected in the final amount.
Yes, we use industry-standard encryption and security measures to protect your personal and payment information.
Products
Yes, we source all products directly from authorized distributors and manufacturers. Every product is 100% genuine.
We are an online-only pharmacy currently. However, we plan to open physical stores in major cities soon.
Due to safety regulations, medicines cannot be returned unless they are damaged or wrong products were delivered.
Shipping
Yes, we offer free shipping on orders above Rs.999. For orders below Rs.999, shipping charge of Rs.50 applies.
Delivery takes 2-3 days for metro cities, 4-6 days for other cities, and 7-10 days for remote areas.